The lodging agreement is finalized, once the room is ordered and accepted.


Finalizing the lodging agreement obliges the contracting parties to fulfil the contract for the set duration of the contract.


If the hotelier is unable to provide the room he has to offer compensation.


a) On non-utilization of the agreed services the guest has to pay the price agreed to in the contract minus the expenses saved by the hotel.
b) Usually the saved expenses of overnight stays amount to 20% of the price for hotel rooms, 10% for holiday apartments and 30% for half board. If necessary, the guest is advised to take out a travel cancellation insurance. The guest is advised to take out travel cancellation insurance if necessary.


a) The hotelier is obliged in good faith to reallocate unused rooms as far as possible in order to avoid cancellations.
b) Until the room is let to another party, the guest shall pay the amount calculated in accordance with clause 4 for the duration of the contract. We endeavour to prepare this information on the basis of the current factual and legal situation in accordance with the DEHOGA. For damages that could arise from the use of this document, liability is limited to intent and gross negligence. Excluded from this is liability for damage to body, life and health, for which the statutory liability rules apply without restriction (see DEHOGA – Hotel and Restaurant Association).

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